Waitlist

Let’s get this out of the way. We don’t do a waitlist anymore. Judging from our own experience over several years and word-of-mouth regarding similar businesses in town, waitlists stink, so they are not part of our process.

“But you have to have a waitlist. It says so in the Constitution or something.”

Sorry, it doesn’t. Waitlists are an industry standard, but that doesn’t mean it’s a good idea. At first, we drank the Kool-Aid and, like good little soldiers, carefully grew a waitlist that exceeded 300 names.

One problem with our waitlist is that it quickly became clunky, difficult to maintain, prone to errors, and scattered with people who weren’t interested in therapy anymore. No harm, no foul, but we would spend hours playing phone tag, trying to contact a person who isn’t interested in therapy anymore, at the expense of those who were still VERY interested.

So, at the PORCH we do it differently these days. If you call, we try to place you with a therapist immediately and are successful in doing so around 90% of the time. For the rest, we simply don’t have availability. We’ll ask them to call back in a week or so. In most cases, space has opened up by then. We have 10 full-time therapists on staff, so we have the capacity to handle a decent number.

The lack of a waitlist eliminates tire kickers who clutter up a typical one. Sorry to put it so bluntly, but they clog up the process for those who sincerely are looking for help.

There you go. No waitlist. Better for you. Better for us. Better for the world.

Thanks for reading! Check our contact page if you need to get in touch.